Shipping Policy

Which countries do you ship to?
We offer free shipping on all products when your destination country is the United States, United Kingdom, Australia, Canada, France, Germany, Italy, Spain, Austria, or Poland.

How long does shipping take?
Shipping times vary as we ship globally from different fulfillment centers depending on your location. The average shipping time is approximately 7 to 21 business days. Your tracking number will be updated 1-2 days after your order has shipped.

Shipping costs?
All products have free shipping.

Where do you ship from?
All orders are shipped from our warehouse in China.

When will my order ship?
Most orders are processed within 1-2 business days before shipping. This excludes weekends and holidays. However, please understand that there may be slight delays depending on the volume of orders received at a particular time. Thank you for your understanding.

How can I track my order?
Our delivery time starts from the moment your order is accepted, including a 24-hour period during which your items will be processed and dispatched on business days.

Once your order is packaged, we will send you a shipping confirmation email containing delivery information and a link to track your order online. Please note that it may take a few days for tracking information to become available. You can also track your order in your account.

Contact Us: info@phelna.com